accounts payable

Streamline customer refund processing in Accounts Payable

Suppliers and AP purchase invoices created from customer refunds can now follow standard Accounts Payable vendor and AP purchase invoice approval workflows. Additionally, these AP purchase invoices are easier to identify during payment processing.

You can also configure customer refund suppliers and AP purchase invoices to bypass approvals.

Key benefits

• Apply approval controls: Include customer refund suppliers and AP purchase invoices in standard approval workflows.

• Reduce unnecessary approval steps: Allow suppliers and AP purchase invoices related to customer refunds to skip approvals when review is not required.

• Process refund payments more efficiently: Easily identify and filter customer refund AP purchase invoices on the Pay AP purchase invoices and Print cheques pages.

Good to know

• When Skip AP purchase invoice approval for customer refunds is enabled, customer refund AP purchase invoices can be paid without completing the AP purchase invoice approval process. However, payment approvals cannot be skipped.

• Customer refund AP purchase invoices and suppliers continue to follow the same Accounts Payable validation and payment processing requirements as other AP purchase invoices and suppliers.

• AP purchase invoices generated from customer refunds cannot be recalled or edited in ways that change financial values after processing.

Permissions and other requirements

Subscription	Accounts Payable Accounts Receivable
Regional availability	All regions, excluding France
User type	Set up customer refunds Business user with admin privileges Create and process customer refunds Business Employee
Permissions	Set up customer refunds Administration Application subscriptions: List, View Users: List, View, Edit, Permissions Create customer refunds Accounts Receivable Customer refunds: List, View, Add, Edit, Void Process refund payments Accounts Payable Pay AP purchase invoices: Run
Configuration	To skip approvals for suppliers and AP purchase invoices created from customer refunds, enable the following options in Accounts Payable: Skip AP purchase invoice approval for AP purchase invoices created from customer refunds Skip supplier approval for suppliers created from customer refunds
Restrictions	Customer refunds are not supported in transactions that use cash basis tax capture.