Reset a user's password (for admins)

If a user forgets their password, it can be reset by an administrator. The user then receives an email with a temporary password and a link to a page where they can create a new password.

If you reset a user's password but they are still locked out, you might have to unlock the user by changing the status of the user to Active.

For companies that use 2-step verification, users will be prompted to enter a verification code the next time they log in after a password reset.

  1. Go to Company > Admin > Users, roles, and groups and select Users.
  2. Find the user and select Edit.
  3. Confirm that the email address is up-to-date.
  4. Select Reset password.
  5. In the Verify your identity window, enter your admin user Password.
  6. Select Done and then save your changes to the user's record.
Resetting a Web Services user's password is the same process as above, done on the Company > Admin > Users, roles, and groups > Web Services users page.

If you've tried to reset a user's password, but the user hasn't received the password reset email, try one of the following solutions:

  • Confirm the user's Email address is up to date. If it's not, update the user's record first.
  • Ask the user to check their junk and spam folders for the password reset email.

If none of these solutions work, your designated support user can contact Sage Intacct support.